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Social Worker Contact Centre - Oranga...

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Social Worker Contact Centre - Oranga Tamariki


Social Worker - National Contact Centre - Oranga Tamariki $56,000 - $102,000 per annum, dependent on experience Grey Lynn and Hamilton locations available Permanent opportunities About us | Mō mātou Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values: We put Tamariki first We believe Aroha is vital We respect the Mana of people We are Tika and Pono We value Whakapapa We recognise that Oranga is a journey About the role | Mō te tūnga Our goal is to establish a multiagency approach to protecting and caring for New Zealand’s tamariki and rangatahi. We aim to adapt and improve the lives of tamariki and their whānau through the application of our established practice model. We are currently the only contact centre that provides a national service across Oranga Tamariki. This is a unique opportunity to be part of a team who skills are developed at this national level. The National Contact Centre creates the foundation of knowledge of the Ministry as a whole. It is proud to provide, across the organisation, highly skilled and developed social workers who are not only extremely practice focused but also have a wide breath of skills across technical systems used throughout the organisation. We operate in a fast-paced busy environment, 24 hours a day, 7 days per week. We focus on tamariki and rangatahi who are at significant risk of harm. We have the ability with our service to be highly flexible and responsive to needs across this national service. This means that the work that you do will not only be highly valuable to outcomes for children, but also has the ability to develop your skills across a wide variety of areas. As a Contact Centre Social Worker, you will receive reports of concern and field enquires regarding child abuse, neglect and wellbeing. You will take calls and resolve issues over the phone and by email. You will also facilitate and manage after hours case work, in coordination with local sites and stakeholders across our national service. What you will bring | Ngā pūmanawatanga ōu We are looking for outstanding Social Workers with the following experience: Full registration and an annual practicing certificate recognised by the Social Work Registration Board Demonstrated resilience, critical thinking and problem-solving techniques Commitment to getting things right for outcomes for tamariki and rangatahi Strong technical understanding of computer systems Excellent verbal and written communication skills with the ability to adapt to your audience Current legal right to work in New Zealand Ability to work within a fast-paced change environment and be resolution focused The ability to analyse and prepare social work assessments and calling notifiers around concerns A strong understanding of section 7(AA) of The Oranga Tamariki Act Understanding and appreciation of different cultures, in particular; knowledge of tikanga Māori, and Pacific peoples’ culture What's in it for you | Nōu te rourou We offer a vibrant and supportive team, flexible work arrangements, and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi. How to Apply | Me pēhea te tuku tono Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please apply through your myHR portal. If you have any questions about role, please contact Applications close: 12 March 2021 Position Description
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